SAP® Support, Billed per Ticket – No Retainer

Not every company needs a full support contract. With our ticket-based model you get SAP® 2nd- and 3rd-level support exactly when you need it – one ticket or many – without a retainer, minimum volume or long-term commitment.

Submit a ticket

Scalable SAP® support that fits your demand

Building and retaining an in-house SAP® support team is expensive – and often hard to justify when volumes are low or spiky. Our pay-per-ticket model turns SAP support into a variable cost: you submit issues when they arise, we analyse them, and you only pay for the work done.

Ideal for

  • Sickness cover – we pick up the open cases while a key resource is out.
  • Vacation replacement – your business keeps a competent contact during holidays.
  • Temporary replacement – bridge the gap until you hire new SAP staff.
  • Peak demand – absorb spikes without over-staffing.
  • Specialist questions – reach niche expertise across all SAP® modules.

How it works

  • Describe your issue via the ticket form.
  • We reproduce and analyse it directly in your system and document the root cause.
  • You get a clear recommendation – and, on request, the fix implemented.
  • Billing is time & material. No cause found, no charge. One ticket refunded after ten analyses.

This model applies across all our areas: S/4HANA, SAP ERP / ECC, ABAP & development and SAP Basis & data migration.

Common questions

Is there a minimum contract or retainer?

No. You can submit a single ticket. There is no retainer and no minimum volume – you only pay for the tickets we actually work on, on a time & material basis.

What if you cannot find the cause?

If we analyse your ticket and cannot find the cause of the behaviour, you do not pay for that ticket. We also refund one ticket after you commission ten analyses.

How fast do you respond?

Response depends on priority and the agreed model, up to 24/7. For urgent matters you can call our support line at +49 6222 9256-911.

All SAP support services ABAP support per ticket S/4HANA support per ticket

Stuck with an SAP® issue?

Submit a ticket – we analyse the root cause directly in your system and fix it on request.

Create a ticket now

Data protection information

The controller under the GDPR is CaRD Gesellschaft für EDV-Beratung mbH, Gutenbergring 2, 69168 Wiesloch, Germany. For any data protection queries, contact our data protection team at datens@card.de.

What data do we process when you visit this website?

This website uses no cookies. We do not use Google Analytics, Google Fonts, reCAPTCHA or any other external service; all assets are served from our own server. Spam protection on our forms works entirely on our server (a simple arithmetic question), without any third-party service.

Contact form / ticket

When you create a ticket, we process your name, e-mail address and problem description solely to handle your request (Art. 6(1) GDPR). You can withdraw any consent at any time with future effect by e-mail.

Your rights

You have the rights to information (Art. 15), correction (Art. 16), deletion (Art. 17), restriction (Art. 18), data portability (Art. 20) and objection (Art. 21 GDPR), as well as the right to lodge a complaint with a supervisory authority. Full data protection information is available on the home page or on request at datens@card.de.